Ordering
4 articles
How customers place orders on their own phones, how QR codes and links feed orders into the system, and how your team tracks and manages every order from submission to handoff.
How customers order: browse, cart, and checkout
The full self-ordering flow from a guest’s perspective — landing on your menu, building a cart, and checking out for dine-in, takeaway, or curbside.
Table and QR ordering: entry points to your ordering system
Turn every table, counter, and curbside bay into a self-ordering station — generate branch and per-table QR codes, print them properly, and share your direct menu link.
Order status and lifecycle
Every state an order moves through from submission to handoff, what each transition signals, and how the guest, kitchen, runner, and admin each see it.
Managing orders: oversight, cancellations, and troubleshooting
Use the admin live board to watch every branch in real time, cancel orders cleanly when needed, and diagnose the rare case where an order seems to go missing.
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