Payments · 4 min read
How customers pay for orders
How customers settle an order — cash or card at handoff today (online payments are coming soon) — and how payment status shows on each order so staff always know what is owed.
Payment options at handoff
The customer pays in cash when the order is handed over — at the counter, at the table, or at the car for curbside orders. The order is recorded as pending payment until staff mark it received.
The customer pays at handoff using your in-restaurant card terminal. DashDine records the choice but never collects card data — your terminal handles the transaction as usual.
Letting customers pay for an order online before pickup is on the way. Today, every order is paid at handoff with cash or a card terminal.
Payments are collected at handoff
A cash or card selection means the customer intends to pay at handoff — the storefront records the choice, nothing more. The order arrives in your kitchen and on the runner screen marked as unpaid, and staff collect payment when the food is delivered or picked up.
Build this into staff training: the order card shows the chosen method, and whoever hands the order over is responsible for collecting payment before closing it out.
Marking a payment as received
- 1
When the customer pays, the staff member opens the order card on the runner or kitchen screen.
- 2
They tap Mark paid in the actions menu.
- 3
The card flips to a paid state, and the payment shows up in admin Reports for the day’s reconciliation.
Where payment status appears
- On the runner and kitchen order cards — each card shows the payment method and whether it is paid or pending.
- In admin Orders and Reports — filter by payment state to reconcile cash at the end of the day.
Frequently asked
Can I run my restaurant with cash and card at handoff?
Yes — that is how every order is paid today, on every plan, with no setup. Online payment is coming soon and will be optional when it arrives.Does DashDine store customer card numbers?
No. Card-at-handoff payments go through your own card terminal. Card data never passes through DashDine.